1. Who We Are

This Privacy Policy applies to upspark.net and its related services, operated by Upspark IT Solutions L.L.C. ("Upspark", "we", "us"), based in Dubai, United Arab Emirates. It also applies to Careers NextStep, a platform we design, build, and operate.

2. Information We Collect

We collect information you provide directly to us, and some information automatically as you use our sites.

• Contact information you submit through our Contact Us or Get a Quote forms, such as your name, email, phone number, and company.
• Project details you share with us when requesting a quote, including budget range and service interests.
• Account and billing information if you register on Careers NextStep, including candidate, recruiter, company, or university profile details, and membership/subscription information processed via Stripe.
• Basic technical information such as browser type, device information, and pages visited, collected automatically through standard web analytics.

3. How We Use Your Information

• To respond to quote requests and contact form submissions.
• To provide, operate, and maintain Careers NextStep, including account access, membership management, and billing.
• To communicate with you about your account, project, or subscription.
• To improve our websites and services.
• To comply with legal obligations.

4. Payment Information

Payments on Careers NextStep are processed by Stripe. We do not store your full card details on our servers — Stripe handles payment processing and storage of payment information in accordance with its own privacy and security practices.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our websites and platforms — such as payment processing (Stripe), email delivery, and hosting providers — solely to provide those services on our behalf.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information as described in Section 8 below.

7. Cookies

Our websites may use cookies and similar technologies to support basic functionality and to understand how visitors use our sites. You can control cookies through your browser settings.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests in a timely manner.

9. Contact Us

If you have questions about this Privacy Policy, contact us at info@upspark.net or +971 50 421 0305.