1. IT Services & Client Projects

For custom development, design, and marketing engagements, cancellation and refund terms are set out in the individual quote or agreement for that project, since scope, timelines, and payment schedules vary by engagement.

• Any deposit or upfront payment secures our team's time and is generally non-refundable once work has begun, unless otherwise agreed in writing.
• Work completed and delivered up to the point of cancellation is billable.
• To cancel an ongoing project, contact us as early as possible so we can confirm outstanding work and any applicable charges.

2. Careers NextStep Membership

Careers NextStep membership plans are billed through Stripe and may be monthly, annual, or one-time, depending on the plan you select.

• Monthly and annual subscriptions can be cancelled at any time from your account. Cancellation stops future billing; it does not automatically refund the current billing period.
• One-time membership purchases are generally non-refundable once account access has been granted, except where required by law or at our discretion in cases of billing error.
• If you believe you were incorrectly charged, contact us within 14 days of the charge and we will review it.

3. How to Request a Cancellation or Refund

Email info@upspark.net with your name, the service or plan involved, and the reason for your request. We aim to respond within 3–5 business days.

4. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

5. Contact Us

Questions about this policy can be directed to info@upspark.net or +971 50 421 0305.